Overview
Birdev Finance Pvt Ltd is a financial service company.
Problem
Loan recovery process was very challenging, and managing the whole process was more challenging.
Solution
Enjay Synapse helped in calling customers in a structured way. Missed calls report helped in connecting with customers calling back after first call. Recovery improved because of this structured followup. Fortune is in Follow up proved here
Results
- Loan recovery process got organized.
- Structured calling system helped improve efficiency of team
- Enabled to take Timely Follow-Up
- Recovery rate improved
