Birdev Finance Pvt Ltd

Synapse Server Helped In Calling Customers In A Structured Way.

Table of Contents

Overview

Birdev Finance Pvt Ltd is a financial service company.

Problem

Loan recovery process was very challenging, and managing the whole process was more challenging.

Solution

Enjay Synapse helped in calling customers in a structured way. Missed calls report helped in connecting with customers calling back after first call. Recovery improved because of this structured followup. Fortune is in Follow up proved here

Results

  • Loan recovery process got organized.
  • Structured calling system helped improve efficiency of team
  • Enabled to take Timely Follow-Up
  • Recovery rate improved

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